Privacy Policy

Last Updated: 21 January 2026

Velura operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a carefully curated and personalised shopping experience (the “Services”). Velura operates through Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use and share your personal information when you visit, use, make a purchase or complete any other transaction through the Services, or when you otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

We may collect:

  • Contact details (name, address, email address, telephone number)

  • Payment information (credit/debit card details, transaction information)

  • Account data (login information, preferences)

  • Shopping behaviour (basket, orders, returns)

  • Communications (messages with customer support)

  • Device and usage data (IP address, browser, interactions)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Improve your shopping experience

  • Send updates regarding your purchases

  • Provide customer support

  • Show relevant advertisements and offers

  • Prevent fraud and ensure security

Sharing Your Information

We may share your information with:

  • Shopify and service providers (payments, logistics, analytics)

  • Marketing partners (advertising and promotions)

  • Legal authorities, where required by law

Shopify Integration

Our store is hosted by Shopify, which processes your data in order to provide and improve our services.

You can find out more in Shopify’s Privacy Policy.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion of your data

  • Correct your personal data

  • Opt out of marketing communications

Data Security

We take reasonable measures to protect your data; however, no system is 100% secure.

Contact

If you have any questions, you may contact us at:

📧 support@usevelura.uk

📍 C. de Salvador de Madariaga, 28702 San Sebastián de los Reyes, Madrid, Spain